You should fill this form and send it back with the product(s) and invoice(s) within 14 days of the delivery of your order to return the Product(s) you have bought (provided that the product has not lost its quality of resalability and is not used) The returns that do not conform with these conditions will not be accepted and returned to you, cash on delivery.
For detailed terms of return you can contact [email protected]
Following the delivery of your return shipment, the relevant departments will examine the return request and inform you about the status of the return. This may take up to 5 business days. In case your return is accepted, the return process will be concluded within 15 business days.
You will receive certain discounts in shipment if you use MNG Kargo for the return shipment. The BUYER will bear the shipment expenses for deliveries sent using companies other than MNG Kargo.
www.esotte.com checks the compliance of the products you return to the terms of return. The bank determines the time that your return payment is reflected in your account and we do not have any control on this issue.